Amtrak awards construction contract for unified operation centre

Wilmington Unified Operations Centre Amtrak has selected locally-based Wohlsen Construction Company to build the Wilmington Unified Operations Centre (UOC), in Delaware. The award follows a competitive procurement that began in August 2023.

“One of our primary goals for the Renaissance Centre building is to create a new Amtrak Unified Operations Centre to serve our nationwide rail network, which will drive enhanced reliability, efficiency, safety and customer service. The new UOC is part of Amtrak’s transformation from legacy systems and practices to a modern, sustainable control center capable of supporting Amtrak’s long-term strategy to double ridership by 2040,” Amtrak Executive Vice President, Service Delivery & Operations Gery Williams said.

Wohlsen Construction Company will partner with Amtrak to advance the build-out and construct workspaces, conference rooms, the operations centre, the Tier-3 data centre, video wall systems, mechanical and electrical system upgrades and building-wide improvements at the Renaissance Centre.

The investment for the UOC is estimated at more than USD 53 million to build an integrated 24/7 operations centre to monitor and manage national operations and dispatch the mid-Atlantic Division, which encompasses all train movements in the Washington-Philadelphia-Harrisburg corridor. Additionally, the UOC will house the national operations control center, which manages Amtrak’s fleet and onboard crew assignments and coordinates the company’s response to service disruptions. A new Tier-3 data center will also be created at this facility to support Amtrak’s operations to ensure system resiliency.

The new Wilmington Unified Operations Centre is designed to fundamentally change and improve the way Amtrak operations employees work by facilitating faster detection and responsiveness to operating events. more effective customer communications during service disruptions, more efficient fleet and crew utilization and improved rail traffic movement.

Digital technology services are an integral part of creating the future of Amtrak. To support the growth of our services, Amtrak will continue to optimise and modernise how integrated technology services are designed and deployed into new facilities like the UOC. The new Amtrak UOC is expected to be completed in 2027.

Amtrak also plans to consolidate other functions into the building including relocations of the Amtrak Police Department’s National Communications Centre, the Amtrak Test Kitchen with associated offices, and moving Digital Technology personnel from temporary office space at the Wilmington Station.


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