New York Metropolitan Transportation Authority, MTA, has launched a new online dashboard providing customer-focused, detailed performance metrics across metro system.
The new performance dashboard provides more data than ever in a dynamic, user-friendly interface that shows analytical information such as customer wait times, metro car performance, station environment standards, from a computer at any time.
This new metric shows the number of incidents each month that delay 50 or more trains, impacting the largest number of customers.
“With this new metro performance dashboard, we are continuing to hold ourselves accountable to the promises we made in July by letting our customers see for themselves when and where those improvements are happening. These new standards that we are reporting go above and beyond what other transit systems in the world tell their customers. Our new performance metrics show how serious we are about regaining our subway customers’ trust and how determined we are to make improvements that will stick around for years, not just for a month or two,” MTA Chairman Joseph Lhota said.
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