British telecommunications company Telent has secured a new asset maintenance contract with Govia Thameslink Railway (GTR) to support key systems aimed at improving passenger safety and communication across the rail network.
Under the agreement, Telent will maintain CCTV systems and ticket office intruder alarms across the Thameslink and Great Northern estate, as well as Passenger Help Points (PHP) across GTR’s southern stations. The contract covers a total of 240 stations, including key routes serving locations such as Brighton, King’s Lynn, Bedford, London Victoria and London Bridge.
The contract includes both planned preventative maintenance and reactive services to ensure faults are addressed promptly, minimising disruption and enhancing reliability for passengers.
“We are proud to continue our long-term partnership with GTR, delivering solutions that enhance rail passenger experiences. Our work will ensure improved reliability and reduced downtime, increasing safety and ensuring that vital rail assets remain operational when passengers need them most. At Telent, our expertise in maintaining asset uptime means fewer disruptions, lowering costs and effort for both operators and customers. By keeping systems running efficiently, we are helping to provide better information, greater support, and a smoother journey for all passengers across the GTR network,” Mike Harten, Director of Transport Communications Systems and Services at Telent, said.
“Telent’s expertise and dedication to our ongoing partnership has been critical in enhancing passenger experiences so far. Having successfully collaborated on an ongoing contract, this new maintenance contract brings together our partnership, streamlining our approach to improving communications across the entire GTR network,” David Clark, Senior Contract Manager at GTR, added.
Telent’s Transport Communications Systems & Services (TCSS) division now maintains assets across over 60% of England’s rail network. The new GTR maintenance contract is scheduled to begin in April 2025.
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