Serco signs contract extension for Dubai Metro operation

Serco and Dubai Roads and Transport Authority (RTA) signed a AED 680 million (USD 185.16 million) two-year extension contract to continue operating and maintaining the Dubai Metro until September 2021. The contract extension includes the operation and maintenance of the Red Line expansion which will be opened in October 2020.
Serco first began operating and maintaining the initial ten stations on the Red Line from the official opening of the Dubai Metro in 2009. Expansion of the metro has seen the Red Line grow to 29 stations, while the Green Line, opened in 2011, added an additional 20 stations. The Red Line expansion for Expo 2020 adds 15 km and connects seven stations. After operation will begin on the Expo line, Dubai Metro will have a total network length of 90 km and over 120 trains running at peak times.
Serco’s more than 2,000 employees on the Dubai Metro continue to deliver excellent operational performance and record numbers of passenger journeys.
“Serco has delivered operational performance levels on the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018,” Mattar Al Tayer, Director-General of RTA said.


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