Network Rail invested GBP 10 million (EUR 11.2 million) to improve passenger information systems at 157 stations in South London, Surrey and Sussex. The project was carried out under a partnership with Southern, Thameslink and Gatwick Express.
New and improved screens, designed by a team of rail industry experts and developed through trials with passenger groups, have been installed at the stations across the region.
Feedback from passengers tells us that the difference between a good or bad journey experience can be the quality and usefulness of the service information they receive on platforms and at stations. This investment responds to passenger feedback and is already improving journeys for passengers at hundreds of stations,” John Halsall, managing director Network Rail South East, said.
The 536 new screens are providing passengers who travel on Southern, Thameslink and Gatwick Express services with more information in an easier-to-read format. 145 station Public address systems have been replaced with a total of 2350 higher-quality speakers, amplifiers and microphones. New software systems, the technology which supplies the on-screen information and controls the automated announcements have also been upgraded. On the Catford Loop, information systems at 7 Thameslink stations have been upgraded, and at Gatwick Airport Station, 86 screens have been replaced across all seven platforms.