London North Eastern Railway (LNER) has introduced new machine learning technology to help predict and prevent train delays across its station network.
Following a successful trial at Peterborough and Newark Northgate stations, the system is now being expanded to improve punctuality and overall service efficiency.
The tool analyses past train performance data alongside factors such as passenger numbers and weather conditions to identify potential delays at LNER stations. Accessible via LNER staff mobile devices, it enables station teams to anticipate and address possible disruptions before they impact services.
During the trial, the technology helped prevent over 450 potential delays, leading to improved dwell times at the test locations.
“The new capability, developed by our in-house Machine Learning Team, has proved to be an invaluable tool for my team. Peterborough is a busy station, so we are well experienced at reacting quickly and resolving issues which may occur throughout the day. The insight provided by the predictive delay tool allows us to plan more effectively, keeping our customers and our trains on the move.” Ian Whittles, Station Delivery Manager at Peterborough, said.
“We saw an opportunity to provide a solution for our teams, which would help them to not only deliver fantastic service to customers, but also enable them to get ahead of any potential issues. This solution really is the embodiment of the saying ‘to be forewarned is to be forearmed.’ It highlights pinch points, enabling teams to be proactive in reducing the reason for delay. The data captured from the trial has been positive, so we’re now rolling out the capability across our whole station network. It’s not just the time saved either, we’re also considering the carbon savings of trains being on the move more and dwelling at platforms less. So, this solution may have even more benefits than initially estimated,” Steven Lloyd, Machine Learning Product Lead for LNER, added.
Robin Gisby, DFTO Chief Executive, said: “The rollout of this innovative technology across the LNER station network is a huge step forward in reducing delays and improving reliability. We are striving to improve the experience of all our passengers through harnessing new technologies, to deliver the modern and dependable railway that customers want and need.”
With this network-wide rollout, LNER aims to enhance operational efficiency, improve customer experience, and contribute to sustainability by reducing unnecessary platform dwell times.
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