High technology for Yarra Trams Operations Centre

Victorian government announced that new technology upgrades were made at Melbourne’s Yarra Trams Operations Centre. More than 20 highly skilled controllers are now using more technology and real-time data than ever before to keep Melbourne’s tram network moving.
A new mega-wall containing more information screens has been installed in the Operations Centre, feeding live traffic data from VicRoads, CCTV from across the tram network and passenger tweets directly into the room.
The recent upgrade also includes a dedicated station for major planned and unplanned disruptions, which can be switched to ‘crisis mode’ in seconds- using CCTV and live traffic data to plan the best diversions to keep trams moving in the event of protests, traffic incidents or major accidents.
“These upgrades are just another way we’re improving the reliability of our public transport system – minimising disruptions and improving the passenger experience,” Minister for Public Transport Melissa Horne said.
The Yarra Trams Operations Centre is responsible for monitoring more than 475 tram and around 5,000 journeys across Melbourne every day. The controllers boast around 750 years of experience between them and receive up to 1,800 calls from drivers each day.
On top of the recent technology upgrades, Yarra Trams has also recently welcomed the next generation of controllers to keep Melbourne’s tram passengers safely moving around the network.
The new technology will minimise the impact of disruptions and incidents on the tram network, helping reduce delays and cancellations for Melbourne passengers.

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