Heathrow Express improves ticketing app system

Heathrow Express and cyber security and risk mitigation company, NCC Group, agreed to minimise downtime for its cloud-based mobile ticketing application.
NCC Group will ensure continuity for the business-critical application by creating an exact replica of its unique cloud environment. Its Escrow as a Service solution will provide access to the application in the event of software supplier failure or other unforeseen disruptions, providing ongoing protection for the Heathrow Express brand.
As the first UK train company to launch a fully functional ticketing application, allowing customers to purchase and receive tickets direct to their mobile device, Heathrow Express invested in a cloud-hosted system to support the sales process and streamline the product’s user experience.
“Speed and reliability is everything to Heathrow Express customers and that goes for our digital applications too. With 18,000 passengers using up to 150 services every day, business continuity was our top priority when we decided to host our pioneering ticketing application in the cloud,” Les Freer, Director at Heathrow Express, said.


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