German rail operator Deutsche Bahn (DB) paid nearly EUR 197 million in compensation last year for delays and cancellations, according to dpa.
During 2024, approximately 6.9 million complaints were submitted. In comparison, 2023 saw 5.6 million complaints, with DB paying EUR 132.8 million in compensation for delays and cancellations.
A spokesperson for Deutsche Bahn told Bild newspaper: “If a train is delayed, passengers are entitled to compensation, and we pay without hesitation. Extended delays lead to a high level of compensation.”
According to Deutsche Bahn representatives, 80% of delays are caused by the old and overburdened infrastructure.
More than a third of long-distance trains were delayed last year, with 37.5% of arrivals experiencing delays of over 5 minutes and 59 seconds. The data reflects the lowest punctuality rating in the last 21 years.
However, the Deutsche Bahn spokesperson clarified that the company is carrying out renovation work, with plans to upgrade 41 high-traffic rail corridors by 2030.
“DB aims to increase long-distance train punctuality to 75% – 80% by the end of 2027,” stated the company official.
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