Amtrak has reported another year of record performance, closing Fiscal Year 2025 (FY25) with all-time highs for ridership and revenue, alongside improvements in punctuality, customer experience and fleet modernisation. The national operator delivered 34.5 million customer trips between October 2024 and September 2025, a 5.1% increase on the previous year and the highest in its history.
Adjusted ticket revenue rose to USD 2.7 billion – the first time Amtrak has crossed this threshold – while total operating revenue reached USD 3.9 billion, up 9.1% year-on-year. The company attributes the gains to strong demand across all business lines, even as it continues to manage an ageing fleet.
“Amtrak’s operational success is not just about moving more people — it’s about moving them better,” said President Roger Harris. “By prioritising reliability and the customer experience, we’re laying the foundation for the next generation of passenger rail in America.”
U.S. Transportation Secretary Sean P. Duffy added: “Faster trains, more affordable service, and extended routes are opening up a new era of American rail.”
Network growth and new services
FY25 saw notable service expansions, including the launch of Amtrak Mardi Gras between Mobile and New Orleans and the full-year operation of the Borealis corridor between Chicago and the Twin Cities. Long-distance services such as the California Zephyr, Coast Starlight and Sunset Limited also recorded gains, while the Northeast Corridor remained a key financial driver.
Fleet modernisation progressed with the introduction of the NextGen Acela, which carried over 60,000 passengers in its first month, and the first Siemens-built Airo trainset now undergoing testing.
Record capital investment
Amtrak invested USD 5.5 billion in infrastructure during FY25 – a 24% increase and the highest in its history. Major works advanced on bridges and tunnels including Portal North Bridge, Connecticut River Bridge and the East River Tunnel. Significant funding was also directed towards accessibility improvements, station modernisation and new maintenance facilities to support the Airo fleet.
Focus on customer experience
The company reported all-time highs in several customer metrics, including Wi-Fi, food and beverage service, train status communication and station signage. Enhanced mobile app features and a wider Metropolitan Lounge offer also contributed to stronger engagement.
With adjusted operating earnings improving 15% year-over-year, Amtrak says it remains on track to achieve operational profitability by FY28.
Share on:
