Keolis Downer continues Melbourne’s trams franchise

Victorian Government awarded Keolis’ Australian subsidiary, Keolis Downer, the contract to continue operating Yarra Trams, the largest tram network in the world.
The new franchise will commence on 30 November 2017 and expire in 2024. With the new contract, 100 new jobs will be created, with an emphasis on engineering and trades-based roles. Keolis Downer’s focus will be on improving passenger satisfaction by delivering safer, more reliable and passenger-friendly services for citizens.
Passenger assistance will be improved thanks to better digital information, accessibility enhancements and more frontline employees providing passenger assistance across the network. With the Victorian Government’s investment in a tram refurbishment program over the next five years, Keolis Downer will maximise the value of the State’s assets through maintenance and renewal projects.
Melbourne’s tram network, operated by Keolis Downer since 2009, includes 24 routes as well as the City Circle tram, popular with tourists. It counts 250 km of double track, over 1,700 tram stops with around 410 trams operating during peak times. During this time, Keolis Downer has improved safety, passenger satisfactions and maintained punctuality during a period of growth in patronage and road traffic. Over 300 new jobs have been created, and Keolis Downer has significantly increased the number of women working for the network (up 67%), as part of its ongoing commitment to workplace diversity and
inclusion.

 

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