The Indian Railways launched an integrated mobile application, Rail SAARTHI, through which passengers can access a variety of services, including rail ticket booking, inquiry, on-board cleaning and ordering meals. The Rail SAARTHI (synergised advanced application rail travel help and information) also includes a complaint facility and suggestions for improvement, booking air tickets and giving feedback.
Currently there are multiple mobile apps offered by the Indian Railways. To use different services, users need to search and download each application separately. In order to provide better customer experience, there was a need for an integrated application which could give a single window interface for these services.
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